Terms and Conditions

By placing a booking with @theLodge you (the lead guest) and your booking party (guests) agree to the following terms and conditions. During your stay you agree to abide by these conditions. If you have any questions about booking with us, please contact us before making a booking at arabella@thesalweylodge.co.uk

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is two as set out on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this deposit amount is 50% of the total payable for the booking.

Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

The remaining balance for the booking is due 14 days prior to arrival at the property.

Payments can be made online by BACS transfer or cash deposit.

All guests agree to respect the privacy and peace of all other staying guests and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests or the owners.

Booking Information

We provide all the holiday information in email format so it is easy to share. The Lead guest is responsible for coordinating the group members requirements/queries. Please make sure that everyone has all the details agreed. Payments should preferably be made as a single payment (ie one deposit and one for balance). If this is not possible please ensure the group reference is clearly visible on any payment. Please also remember that cancellation charges do apply if individuals in your group cancel their holiday. Insurance is highly recommended for group bookings.

How long your information be kept for...

Once you have made a booking with @theLodge we will keep certain information on file; name, address, order details, contact details, for up to 6 years. This is for the purpose of accounting, and for ease of reordering in the future.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

Check-in after: 14 00 and before 22 00 on day of arrival
Check-out by: 11 00 on day of departure

We will happily keep bags and other belongings safe @thelodge provided the rooms have been vacated outside these times.

Cancellation, Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

Cancellation made 30 days or more in advance of arrival date = Full deposit refund
Cancellation made 29 days or less of arrival date = 50% of deposit refund
Cancellation made 14 days or less of arrival date = No refund issued, full amount of booking due.

Anyone who has made a booking but does not turn up without having given prior notice for whatever reason forfeits their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Travel Regulations 2018

Your deposit and final balance payment will be held in a trust fund until your holiday is completed. This ensures financial security for your holiday and is to comply with the Package Travel Regulations 2018.

Booking from Abroad

If you are booking from outside the Uk all payments must be made in Sterling. Transfer and currency costs are to be borne by the sender. All communications should be completed by email. We do charge a small overseas booking fee, to cover extra banking and administration costs. The non refundable fee is £45 per booking

Wi Fi Fair & Appropriate Usage Policy

Where Wi Fi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes but is not limited to, breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owner’s we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the guest, otherwise collection can be arranged.

Smoking and Vaping

Smoking of any tobacco products including, but not limited to, cigarettes, pipes, cigars, snuff, chewing tobacco or vaping is only allowed outside.

Pets & Service Dogs

We welcome pets to @theLodge. However regrettably they are not allowed inside the house unless they are service dogs. Accommodation for the dogs in a kennel or stable is available for a small fee.

Parking

Parking is available on site, however guests accept that they park their vehicles at their own risk. Parking is only permitted in the designated areas.

Liability

Guests can access the grounds @theLodge to take part in recreational activities and use the specified paths on the Farm for walking, wild life spotting and associated activities. @theLodge has taken action to reduce risks to their lowest practicable level, however some natural hazards remain, including, without limitation, wet grass, muddy paths, loose stones and biting inspects. Guests acknowledge this and accept that they will use the paths, the field and recreational facilities at their own risk.

Allergies

Please ensure that @thelodge is aware of ALL allergies at the time of booking. @theLodge is located on a farm and there are dogs and horses on site. We will do our best to ensure that animals are kept out of the front of the house (no dogs in the guest accommodation except service dogs). Please note the house is a grade 2*listed building.

Please let us know ALL food allergies that any of your guests may have at the time of booking and we will do our utmost to ensure that such foods are avoided or kept to a minimum during the weekend.

Website Privacy Policy

@theLodge is committed to ensuring that your privacy is protected. We do not share your information with any other person or business. We fully subscribe to the 2018 GDPR legislation.

Complaints and Problems

In the unlikely event of a complaint, please let us know immediately by telephone 07766545515 or email arabella@thesalweylodge.co.uk. We will endeavour to rectify any problems as soon as possible. If you remain dissatisfied we must have a written complaint within 28 days of your return home.